Frequently Asked Questions
1.Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.?
2.Do you take phone orders?
3.How do you ship the products?
4.When should I expect the delivery?
5.What about a shipping cost?
6.What about the sales tax?
7.How can I pay for my order?
8.How will I know if you have received my order?
9.What if I want to return the ordered product?
10.What if I want to exchange the ordered product?
11.What if I've received a damaged or broken item?
12.What if you have shipped a wrong item?
1.Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.?
Sorry, but we are unable to ship to P.O. Boxes, APO/FPO address, Puerto Rico, Hawaii, Alaska or anywhere else outside the U.S. We only ship within the contiguous USA.
Top
2.Do you take phone orders?
NO. At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders.
Top
3.How do you ship the products?
Some of them are shipped via DHL Ground, UPS Ground and for large ones we use Yellow Trucking. .
Top
4.When should I expect the delivery?
Shipping time varies depending on item you choose. When you order from us, you can expect to receive your order in about 3 to 8 working days.
Top
5.What about a shipping cost?
We offer FREE shipping for all our items
Top
6.What about the sales tax?
There is no sales tax on all items.
Top
7.How can I pay for my order?
You can pay by: Visa, MasterCard or PayPal, all transactions are processed via Yahoo's secure servers - SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information.
We preffer PayPal
Top
8.How will I know if you have received my order?
You will receive an e-mail confirmation from HQBirdCages.com after you place the order. If there is a problem with your order, you will be contacted via e-mail in 24 hours with an explanation of the problem. We will also notify you once your order is shipped and inform you about the scheduled delivery date.
Top
9.What if I want to return the ordered product?
Our products are top quality merchandise, but we understand that sometimes you just are not happy with something you purchase. In case you wish to return an item, all we ask from you is to meet the conditions stated in our Return Policy.
Top
10.What if I want to exchange the ordered product?
If you would like an exchange, all we ask is that you meet the conditions in our Return Policy.
Top
11.What if I've received a damaged or broken item?
If by chance you receive an item that is defective or broken, please email us immediately at admin@hqbirdcages.com. You must Mark "Received Damaged" on the receipt if the box has visible damage or looks crushed. Do NOT refuse the shipment under any circumstances. Open the box and inspect the contents thoroughly. Notify us of any parts that are damaged or missing. We will take care of it from there. See our Return Policy.
Top
12.What if you have shipped a wrong item?
We try our best to fill your orders correctly; however we can make a mistake and send you an item you did not order. If you received an incorrectly shipped item, we will replace it with the correct one. See our Return Policy.
Note: Wrongly shipped items MUST be returned in their original package with all documentation in order to receive back a proper credit.
Top
If your question is not answered here, please contact us at admin@hqbirdcages.com.
Thank you!
